Privacy Policy
Effective Date: 2 February 2025
Last Updated: 24 September 2025
Website: www.pristinefiltration.com.au (the “Site”)
Owner/Operator: Pristine Filtration (“we”, “us”, “our”)
Contact: support@pristinefiltration.com.au | 0421 663 229
Location: Sunshine Coast, QLD 4560, Australia
At Pristine Filtration, we respect your privacy and are committed to protecting your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in how we collect, use, disclose, and store personal information.
By using our Site or providing your personal information, you consent to this Privacy Policy.
1. What Personal Information We Collect
We only collect information necessary to provide our services and operate our business.
A. Information you provide directly:
Name, email address, phone number, delivery/installation address
Order details, quotes, and service requests
Communications (enquiries, support, warranty claims)
Finance application details (where you choose Zip Pay, Brighte, or similar)
B. Information collected automatically (when using our Site):
IP address and approximate location
Device, browser, and operating system details
Pages visited, links clicked, and time spent
Cookies and similar technologies (see Section 7)
C. Information from third parties:
Finance providers (Zip Pay, Brighte) regarding application/transaction status
Our supplier (Water Analytics) for warranty and support purposes
Analytics and advertising platforms (e.g. Google, Meta) — in aggregated/anonymous reports
We do not intentionally collect personal information of children under 16. If we discover such collection, we will delete it promptly.
2. Why We Collect Your Information
We collect and use personal information for:
Processing orders, deliveries, and returns
Providing customer support and warranty services
Communicating about your order, installation, or finance application
Verifying identity and processing payments/finance applications
Website analytics, statistics, and improving services
Marketing communications (where you have consented or where permitted by law)
Meeting our legal obligations and protecting our legal rights
We do not sell your personal information.
3. Who We Share Your Information With
We may disclose personal information in the following circumstances:
A. Internal use
Authorised staff who require access to perform their duties (bound by confidentiality).
B. Service providers
Hosting & forms (e.g. Squarespace)
Payment & finance providers (e.g. Zip Pay, Brighte, payment gateways)
Analytics & advertising tools (e.g. Google Analytics, Google Ads, Meta Ads)
Email & SMS communications platforms
Couriers and logistics providers
C. Water Analytics (our supplier)
As an independent distributor of Water Analytics products, we may share information with Water Analytics for warranty processing, customer support, technical issues, or recalls.
D. Legal and corporate purposes
Where required by law or court order
To enforce our rights or defend legal claims
To buyers or prospective buyers in the event of a business sale/transfer
We will not disclose your personal information for other purposes without your consent.
4. Overseas Disclosure
Some personal information may be stored or processed outside Australia (including the United States) due to the services we use (e.g. Squarespace hosting, Google Analytics, advertising platforms).
Where reasonable, we take steps to ensure overseas recipients comply with the APPs. By using our Site or providing personal information, you consent to such overseas disclosures.
5. How Long We Keep Your Information
We keep personal information only as long as reasonably required for our business purposes and legal obligations:
Orders, invoices, finance and tax records: 7 years
Quotes and enquiries: up to 24 months
Marketing consent/opt-out records: as long as needed to respect your preferences
When no longer required, we will de-identify or securely destroy your information.
6. Security of Your Information
We use reasonable technical, physical, and administrative safeguards to protect personal information, including:
Secure hosting and encryption in transit (HTTPS/TLS)
Role-based staff access and confidentiality obligations
Regular monitoring and system updates
Despite precautions, no method of transmission is 100% secure. We cannot guarantee absolute security but take steps that are reasonable in the circumstances.
7. Cookies, Analytics & Advertising
Like most websites, we use cookies and similar technologies to:
Operate core website functions
Analyse traffic and improve user experience
Remember your preferences
Deliver personalised advertising (e.g. Google Ads, Meta Ads)
Managing cookies: You can disable cookies in your browser settings, though some site features may not work correctly. For more information, see Google/Meta opt-out tools.
By using our Site, you consent to our use of cookies and analytics as described in this Policy.
8. Marketing Communications
We may send you product updates, offers, and reminders, in line with the Spam Act 2003 (Cth).
You can opt out anytime by using the unsubscribe link or emailing support@pristinefiltration.com.au.
We will continue to send transactional or service-related communications (e.g. order confirmations, warranty notices).
9. Finance Providers
If you choose Zip Pay, Brighte, or another finance provider, your personal information will also be handled under their privacy policy. We may provide them with:
Identity and contact details
Order and delivery information
Refund/warranty outcomes
Refunds are processed back through the original finance account and managed under the provider’s terms.
10. Access, Corrections & Your Rights
You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate, incomplete, or out-of-date information
Opt out of marketing communications
Remain anonymous or use a pseudonym, where lawful and practicable (note: this may limit services we can provide)
We will respond within a reasonable time (generally 30 days) and may require identity verification.
11. Notifiable Data Breaches
If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC), as required by law.
12. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies before providing personal information.
13. Children’s Privacy
We do not knowingly collect information from children under 16 years of age. If we become aware that we have collected such data, we will delete it promptly. Parents or guardians may contact us for assistance.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes in law or our practices. Updates will be published on this page with a revised “Last Updated” date. For significant changes, we may also notify you by email.
15. Contact & Complaints
Privacy Officer – Pristine Filtration
📧support@pristinefiltration.com.au
📞 0421 663 229
📍 Sunshine Coast QLD 4560, Australia
If you have concerns about how we handle your personal information, please contact us first so we can resolve it. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.